Description based on the Specified Commercial Transactions Act

Carmate FLUX Company
Operation Manager
Atsushi Sato
Tokyo Intex Building 9F, 4-34-8 Yayoi-cho, Nakano-ku, Tokyo
telephone number
Reception hours: Weekdays 9:00-17:30
*For product inquiries, please use the inquiry form .
email address
Selling price Prices including tax are shown on each product page
Required fees other than the product price
Shipping fee: 880 yen nationwide (tax included)
*Free shipping for purchases over 5,500 yen.
How to order
Online orders only
*If you are unable to place an order, please use the inquiry form.
payment method
  • ・Credit card payment
  • ・Shop Pay
  • ・Apple Pay
  • ・Google Pay
Payment period
  • If you pay by credit card, your payment will be confirmed once your order is ready to be shipped.
Delivery time
We will ship your order within 2 business days.
Regarding delivery

Delivery company: Sagawa Express, Yamato Transport, Seino Transportation

*We cannot specify the delivery company.

  • -Delivery will mainly be made by Sagawa Express, but we may use Yamato Transport or Seino Transportation depending on the contents of your order.
  • -If you order multiple items, they may be shipped from multiple origins and will be delivered separately.
  • ・If we find defects in the product before shipping, or if there are missing items, discrepancies, etc., we may not be able to ship the product you ordered. In that case, we will contact you.
Number of days required from the date of shipment
Returns and Exchanges

Returns and exchanges of ordered products will only be accepted if the product is unused and you contact us within 7 days of receiving the product.

  • ・In the case of initial defects
  • If the delivered product is different
  • - Damage during delivery (damage to product packaging used for product protection is not covered)

Please note that we cannot accept returns or exchanges for products that fall under the following categories, even if they are received within 7 days of purchase.

  • - Reasons due to customer's convenience (mistake, different from what was expected, unable to install, etc.)
  • ・Products that have been used at least once
  • ・Products that have been soiled or damaged due to customer negligence
  • ・Products that have been processed or customized by customers
  • ・If the product packaging or instructions are defaced, damaged, lost or discarded
  • - If tape or other materials are affixed directly to the product or product packaging
  • ・Damage to protective boxes and packaging
  • - If the condition of the item when returned is significantly different from the condition when it was delivered
  • If you do not contact us in advance

*In the unlikely event that a product needs to be returned or exchanged due to customer reasons, the customer will be responsible for any fees incurred (shipping fees, refund fees, etc.). In addition, shipping fees and refund fees vary depending on the product and amount purchased.

Regarding returns and exchanges

Shipping and handling fees

If we are at fault, we will cover the full cost.

If the change is due to customer's convenience, you will be responsible for the full amount.