Description based on the Specified Commercial Transactions Act


Seller CARMATE MFG. Co., Ltd. FLUX Company
Operations Manager Atsushi Sato
Address Intex Bldg. 1F, 4-34-8 Yayoi-cho, Nakano-ku, Tokyo, Japan 164-0013
Phone Number 03-5342-0690
Hours: Weekdays 9:30 AM - 5:30 PM
*For inquiries about products, please use the contact form.
Email Address ec_esg@carmate.co.jp
Sales Price Displayed on each product page at tax-inclusive price
Other necessary fees besides product price Shipping fee: 880 JPY (tax included) nationwide
*Free shipping for purchases over 5,500 JPY.
*For international shipments, separate shipping fees and customs duties will apply.
How to order Online orders only
*If you are unable to place an order, please use the contact form.
Payment Method
  • ・Credit card payment
  • ・Shop Pay
  • ・Apple Pay
  • ・Google Pay
Payment Timing
  • For credit card payments, the charge will be finalized after preparation for shipping of the ordered product is complete.
Delivery Time Shipped within 2 business days from the order date.
Shipping Information

Delivery companies: Sagawa Express, Yamato Transport, Seino Transportation

*You cannot specify the shipping carrier.

  • ・Deliveries are primarily made by Sagawa Express, but Yamato Transport or Seino Transportation may be used depending on the order details.
  • ・If you order multiple products, there may be multiple shipping origins, in which case the items will be delivered separately.
  • ・If defects, shortages, or discrepancies are found in the product before shipping, the ordered product may not be shippable. In such cases, we will contact you.
Days required from shipping date

*For international destinations, it will take 1-2 weeks from the shipping date.
Returns and Exchanges

Returns and exchanges of ordered products will only be accepted if the product is unused and we are contacted within 7 days of its arrival.

  • ・In the case of initial defects
  • ・If the delivered product is incorrect
  • ・Damage during transit (damage to product packaging for protection is not covered)

However, even within 7 days of arrival, returns or exchanges will not be accepted for products falling under the following categories.

  • ・Due to customer's convenience (e.g., incorrect order, different from image, inability to install)
  • ・Any product that has been used once
  • ・Products soiled or damaged due to customer's negligence
  • ・Products processed or customized by the customer
  • ・If product packaging, instruction manuals, etc., are soiled, damaged, lost, or discarded
  • ・If tape or similar is directly applied to the product or product packaging
  • ・Damage to the box or product packaging for product protection
  • ・If the condition upon return differs significantly from the condition upon delivery
  • ・If prior contact was not made

*In the event of a product return or exchange due to customer convenience, the customer will be responsible for any fees incurred (shipping fees, refund processing fees, etc.). Shipping fees and refund processing fees vary depending on the purchased product and amount.
Shipping and Handling Fees
for Returns and Exchanges

If there is a fault on our part, we will bear the full cost.

If due to customer's convenience, the customer will bear the full cost.