FAQ

Frequently Asked Questions

Where can I buy FLUX products?

Please purchase from our official website or your nearest authorized dealer.

Do you sell bindings for only one foot?

We apologize, but we only sell them as a set for both feet.

Do you sell only the outer or inner part of the boots?

We apologize, but we do not sell only the outer or inner part of the boots.

● About Repairs

How do I request a product repair?

Please contact the store where you purchased the item.

Can boots be repaired?

Boot repairs are possible. There are some parts that cannot be repaired. Please consult the store where you purchased the item.

How long does a boot repair take?

It takes approximately 1-2 weeks. During peak season, it may take a little longer due to heavy congestion.

Can BOA boots be repaired?

For BOA repairs, please use the warranty system (free parts provision) provided by BOA Technology.

What is the warranty period for purchased products?

In principle, it is one year from the date of product purchase. Please refer to the warranty card included with the product for details. There is no warranty period set for service parts, except for initial defects.

How do I choose the size for bindings and boots?

Please refer to the size guide on the product page. This is only a guideline, so if you are purchasing our products for the first time, please try them on in-store.

Can I purchase a 3D compatible disc for a BURTON board?

We apologize, but the 3D compatible 3H disc has been discontinued and is sold out, so we cannot offer it.

Can FLUX BINDINGS be used with BURTON's THE CHANNEL boards?

Yes, they can be used. Please use the multi-disc included with the BINDINGS.